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Where you cancel depends on where you subscribed. A subscription bought on the web is billed by Tsenta. A subscription bought in the iPhone or Android app is billed by Apple or Google, so you cancel it and ask for a refund in their store.

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Find where you subscribed

On the web, open Settings, then Plans & billing.
  • If the page says “You subscribed in the app, so this plan is managed in the App Store or Google Play”, you subscribed in the app. There is no Cancel subscription button on the web for these plans. Use the steps for your store below.
  • Otherwise you subscribed on the web. See Subscribed on the web.
Not sure which store? Apple and Google email a receipt for every charge, so search your email for a Tsenta receipt from Apple or Google Play.

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Subscribed on the web

  1. Go to Settings, then Plans & billing.
  2. Select Cancel subscription and follow the steps.
You keep your plan until the end of the period you paid for, and you are not charged again. If you have a question about a charge on a web subscription, email founders@tsenta.com.

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Subscribed in the iPhone app (App Store)

Apple holds this subscription and the payment. Tsenta cannot cancel it or issue a refund for it.

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Cancel

  1. On your iPhone, open the Settings app and tap your name.
  2. Tap Subscriptions, then Tsenta.
  3. Tap Cancel Subscription.
You can also open the Tsenta app, go to Profile, Settings, Subscription & cancel, and tap Cancel or manage in App Store. You keep your plan until the end of the period you paid for.

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Get a refund

  1. Go to reportaproblem.apple.com and sign in with the Apple ID that paid for the subscription. This can be different from the email you use for Tsenta.
  2. Choose Request a refund, then pick the reason.
  3. Select the Tsenta charge and submit.
Apple decides on the request and emails you the result. A refund request does not cancel the subscription, so cancel it as well to stop the next charge.

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Subscribed in the Android app (Google Play)

Google holds this subscription and the payment, so cancel it in Google Play and ask Google for a refund first.

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Cancel

  1. Open the Google Play Store app and tap your profile picture.
  2. Tap Payments & subscriptions, then Subscriptions.
  3. Tap Tsenta, then Cancel subscription.
You can also open the Tsenta app, go to Profile, Settings, Subscription & cancel, and tap Cancel or manage in Google Play. You keep your plan until the end of the period you paid for.

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Get a refund

  1. Go to your Google Play order history and sign in with the Google account that paid for the subscription. This can be different from the email you use for Tsenta.
  2. Find the Tsenta charge and request a refund.
Google emails you the result. If Google declines, email founders@tsenta.com from your account’s email address. A refund request does not cancel the subscription, so cancel it as well to stop the next charge.

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Deleting your account

Deleting your Tsenta account cancels a web subscription, but not an App Store or Google Play one. Cancel those in the store first. See Deleting your account.